Pamela R Swanson | | (470) 301-9184 | Atlanta, GA 30339


Versatile and goal-oriented Senior Instructional Design Technologist and eLearning Developer.  A proven ability to create blended E-Learning courses focused on Software, Federal, State, and Local compliance requirements.  


Articulate 360 (Storyline/Rise)iSolved SoftwareInstructional Designer
ADDIE, AGILE, SAM, UltiPro (UKG) SoftwareE-Learning Developer
BrainsharkADP SoftwareVirtual Meeting Software
Animation SoftwarePayChexSoftware Sales Engineer
CamtasiaMicrosoft SuitesOrganizational Behavior
AudacityMaster TaxEffective Leadership
Adobe Creative CloudSharePointSQL, HTML, & CSS
MoodleBlackboardiSolved LMS (Learn & Grow)


ACE Workforce Technology – 2017 – Present (SaaS Industry)                                       Atlanta, GA

Senior Instructional Designer and Software Solutions Consultant

  • Responsible for designing adaptive E-Learning, Instructional Videos, Learner Materials, Animation, Summative and Formative Evaluations, Gamification, and Management of iSolved University Learn and Grow LMS.
  • Manage four iSolved HCM Partners across the U.S., having 8 locations with 10,000+ customers.
  • Researched, designed, developed, and delivered Emotional Intelligence, Best Practices for Excellent Customer Service, Parallel Thinking (Six Hat Theory), and various leadership courses.
  • Developed interactive learning solutions for CARES ACT, Annual Sexual Harassment Compliance Training, Certified Payroll Professional Certification, and other Federal, State, and Local compliance training in Articulate Storyline and Rise.
  • Ambassador of the iSolved University, designing, developing, and implementing adaptive E-Learning courses.
  • Senior Software Solutions Consultant increasing HCM Software revenue by 151% between 2018 and 2020.

VMware (AirWatch) – 2016 – 2017                                                                               Atlanta, Georgia                                  

Customer Success Manager

  • Provided VMWare customer training, solutions consultation, and support for VMware security solutions.
  • Ensured the timely and successful delivery of product solutions according to customer needs and objectives while identifying opportunities for additional software services for upselling. 
  • Demonstrated features and solutions of the VMWare solutions.

Ultimate Software – 2009 – 2015                                                                                   Atlanta, Georgia

E-Learning Developer and HCM Training Specialist

  • Developed adaptive e-learning courses (payroll, HCM, tax, and SQL).
  • Managed and maintained core functional curriculums for UltiPro University.      


Shorter University                   Master of Arts, Leadership and Organizational Behavior             GPA 4.0

Shorter University                   Bachelor of Arts, Management  Magna Cum Laude                        GPA 3.89

University of Phoenix              Associate of Science, Business Administration                                      GPA 3.81